Frequently Asked Questions

Check most frequently asked questions here
Ordering Process
How do I download the designs I've purchased?
Can I download a previously purchased design multiple times from my order history?
Do I have to register to shop on
Is it possible to cancel or modify my order after it has been placed?
What should I do if I did not receive an order confirmation email?
Are physical copies of the designs available for purchase and shipping?
What payment methods do you accept?
What's your refund policy for returns?
How to open zipped embroidery files
How to transfer designs to your embroidery machine
File Format
Will your designs work on my machine?
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