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Dianne Fisher
Title fine

I have already given my review. I cannot use your pes design on my design program and at 75 years old I am too old to spend $1500 on a new program. I wrote to you a week ago and you guys answered me.

Dear Dianne,

Thank you for your feedback. We sincerely apologize for the difficulties you’ve experienced with our PES designs. We’ve thoroughly tested the files on our end and found that they work well with updated versions of embroidery software. It appears that your current design program may need an update to be compatible with newer embroidery files.

However, if your embroidery machine is equipped with a USB port, you can still use the designs by transferring them directly from your computer to your machine. This method bypasses the need for the design program and should allow you to utilize our designs without further issues.

We appreciate your understanding and are here to assist you with any further questions or concerns.

Best regards,
The FineryEmbroidery Team

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