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l
luke

I didn’t receive it

Dear Luke,

We would like to assure you that as soon as we received your e-mail of October 18, concerning the problem with the delivery of your order, we took immediate action to remedy the situation. A download link for your order has been sent to the e-mail address associated with your purchase. In addition, once your order was completed, a confirmation e-mail was sent to you, also containing the download link.

We have recently sent you another message, but it seems that we have not received a reply from you. Please check your e-mail, including your spam or junk folder, to make sure you haven't missed any of our messages. If you require further assistance or have any other concerns, please feel free to reply to this message and we will do our best to assist you promptly.

We thank you for choosing our products and appreciate your understanding as we work to resolve this issue.
Fineryembroidery Support